Amit Phull, Doximity, on how his team built a product that reaches 85% of US physicians

Amit Phull, Chief Clinical Experience Officer at Doximity and a practicing emergency medicine physician, joins Christina Farr to talk about how the company reached 85% of US physicians and what it plans to do with that reach in the AI era. They get into Doximity's survey finding that more than 80% of clinicians wouldn't recommend a career in medicine, a definition of burnout as "investment in a system you no longer feel you have influence over," and Amit's answer to Silicon Valley's favorite mantra: "move fast, but don't spill your drink." They also discuss the coming benchmarking era for healthcare AI, and how Doximity is approaching new competition from OpenEvidence without, as Amit puts it, going low.

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LINKS:
Doximity: https://www.doximity.com/ 
Chrissy Farr on YouTube: https://www.youtube.com/@LiferswithChristinaFarr 
Chrissy Farr on Instagram: https://www.instagram.com/cfarr/ 
Subscribe to the Second Opinion Newsletter: https://secondopinion.media/ 
Chrissy’s Book: The Storyteller's Advantage: https://www.chrissyfarr.com/books 

FOLLOW:

Amit: https://www.linkedin.com/in/amit-phull-09931667 

Chrissy: https://www.linkedin.com/in/christinafarr/  + https://x.com/chrissyfarr 

Second Opinion Media: https://www.instagram.com/second.opinion.media/ https://x.com/second_op_media 
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TIMESTAMPS:
(00:00) Lead In
(00:38) Intro
(01:20) Longevity as health tech OG
(03:08) How Doximity reached 85%
(05:47) Why doctors join Doximity
(07:53) Burnout and admin burden
(11:30) Hazing and long shifts
(17:51) Is healthcare a system
(22:00) Sponsor: Baker Health
(23:17) AI hype vs reality
(30:03) Move fast don't spill
(38:03) Competition and market heat
(45:46) Rewarding clinician users
(51:52) Wrap