Why navigation has become the next big thing in digital health

With Michael Yang

The U.S. healthcare system is so complicated that even the experts struggle to make sense of it. Studies have found that only 12 percent of people have sufficient literacy to navigate the system, and even those individuals can struggle when they’re feeling sick and vulnerable.

I’ll be the first to admit that I can’t manage the health care system at times. Even the most well-trained health policy experts and doctors say they can’t either, particularly when faced with a complex billing issue.